Privacy Policy — TM-Educ

TM-Educ Privacy Policy

Last updated: May 5, 2025

At TM-Educ, the educational division of TICMEGA S.A., we value your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we collect, use, share, and protect your information when you use our educational platform.

1. Information We Collect

We collect the following types of information:

Registration information: When you create an account on TM-Educ, we collect your name, email address, and password.
Profile information: You may provide additional information such as your profile photo, biography, educational interests, etc.
Academic information: We record your course progress, grades, certifications earned, and content you generate during your learning.
Payment information: If you purchase paid courses, we collect billing information necessary to process payments (credit card information is processed by our payment service providers and we do not store full card details).
Browsing and usage data: We collect information about how you use our platform, including pages visited, session duration, interactions with content, and preferences.

2. How We Use Your Information

We use the information collected to:

Provide, personalize, and improve your educational experience on our platform.
Process your enrollments, payments, and issue certificates.
Track your academic progress and offer personalized recommendations.
Communicate with you about your courses, platform updates, and promotions.
Analyze how our platform is used to improve our services.
Prevent fraud and protect the security of our users.
Comply with legal obligations.

3. Data Sharing

We may share your information with:

Instructors: The teachers of the courses you are enrolled in may access your name, profile photo (if provided), and academic progress.
Other students: Your name, profile photo, and contributions in discussion forums may be visible to other students enrolled in the same courses.
Service providers: We work with third parties who help us operate our platform (such as payment processors, cloud storage services, and data analytics).
Authorities: We may disclose information if required by law or in response to valid legal requests.

We do not sell your personal information to third parties.

4. Data Security

We implement technical, administrative, and physical security measures to protect your personal information, including:

Encryption of sensitive data.
Secure data transmission protocols (SSL/TLS).
Restricted access to personal information.
Regular monitoring of our systems to detect vulnerabilities.

We retain your information while you maintain an active account or as necessary to provide services, comply with legal obligations, or resolve disputes.

5. Your Rights

Depending on your location, you may have the following rights:

Access your personal information.
Correct inaccurate or incomplete data.
Delete your information (subject to certain exceptions).
Restrict or object to the processing of your data.
Receive your data in a structured and transferable format.
Withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise these rights, contact us at info@tmeduc.cl.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep your session active.
Remember your preferences.
Understand how you interact with our platform.
Improve the user experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

7. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will be available on our platform with the last updated date. We recommend reviewing this policy regularly.

Significant changes will be notified through a visible notice on our platform or via email.

8. Contact

If you have questions or concerns about this Privacy Policy or the handling of your personal data, contact us at:

TM-Educ (TICMEGA S.A.)
Email: info@tmeduc.cl
Whatsapp: +56 9 2716 3057